General Order Information

Ordering

1. Place your order by Website, E-mail, Fax or Mail. Each order must include your Church ID number, Church Name, signature & phone number of authorized purchaser.

2. Orders take from 2 days to 3 weeks for delivery depending on destination. Special orders (i.e. Citation Plaques) take 4-6 weeks.

3. Use the current Canadian Price List and order form for correct catalogue numbers, descriptions & prices.

4. For RUSH orders (maximum 10 items, shipped within 24 hours) add $5 and designate method of delivery (i.e. Air or Ground). Place your order before 10:00 am EST. Rush service NOT AVAILABLE during peak season, August 16-September30.

5. Orders are shipped by Canpar courier, Canada Post or other designated carrier, to the address recorded on your Church Form. Please inform us immediately of changes in shipping address - temporary or permanent.

Back Orders & Damaged or Lost Shipments

1. A Packing Slip is included with each shipment. Back orders are automatically shipped when items are in stock, or you will be notified if they have been discotinued.

2. For shipments received incomplete (i.e. if shipment consists of 4 packages and only 3 are received): sign only for the number of packages received, allow 1 extra week for balance of shipment to arrive, if missing packages do not arrive, contact Customer Service.

3. For damaged cartons causing damaged or missing products: sign "received in damaged condition", call carrier within 48 hours of delivery & ask for an inspection of damaged carton/goods, notify Customer Service.

4. For missing items marked 'shipped' on Packing Slip: check for damage to carton, search through packing paper and packages, notify Customer Service immediately (claims 30 days after delivery cannot be processed).

5. For shipments not received within 2-3 weeks: notify Customer Service immediately so a trace can be placed on the shipment.

Return Policy

1. Notify Customer Service BEFORE returning items. A Return Memo will be issued, which is to accompany returned goods. A 20% restocking fee will be charged on goods returned without authorization. A 15% restocking fee is charged on all returned goods unless it is our error.

2. Items must be CURRENT, UNUSED and in GOOD CONDITION. "Special Order" items and velcro tape are NON-RETURNABLE.

3. Inventory must be packaged as per current catalogue/pricelist description. Loose items will not be credited.

4. Please INSURE all returning goods. DO NOT send by BUS or ship "Freight Collect", it will not be accepted.

5. DO NOT send cheques or new orders with returns as this will delay processing.

Billing

1. One account will be maintained for each Church.

2. Payment is expected within30 days of date of statement. Please send the REMITTANCE STUB with payment and write your Church ID number on the cheque.

3. If account is 60 days overdue, orders will be held until payment is received.

4. Invoices (showing shipping charges, taxes, discounts) are created for each order. Back orders are invoiced when shipped. Invoices will be mailed out with each month end statement.